The coronavirus situation is a very fluid situation and as the crisis develops we will need to update the advice we give you. Please refer back to this page regularly.
You may have heard on the radio or seen on the BBC this morning a report that states that the British Veterinary Association had advised that ALL cats should be kept indoors to prevent the spread of COVID 19. Unfortunately their comments have been taken out of context. Their advice only applied to cats in infected households. You can read a statement clarifying this position by following this link
In line with government guidance (https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people), we have now put in place strict social distancing measures at our practice to keep you and our teams safe, secure the best care for your pets and help reduce the transmission of the coronavirus.
–We will limit the number of people allowed into the practice. This means that when you arrive, call us from the outside and wait outside or in your car till we come to you.
–We will ask you to keep 2 meters between you and any of our team members or any other clients. Look for the marks on the floor to help assess the distance and do not cross them.
–We may start to talk to you and examine your pet outside first.
–We may decide to only bring your pet in the consult room and ask you to wait outside. We will call you during or at the end of the examination.
–If you are allowed inside the practice, please make sure you use the hand sanitisers available at entering and leaving. We have removed any non critical furniture, leaflets and space chairs adequately. Please do not move anything and respect the 2 meter marks.
–We will ask you to pay by card only and we may even ask you to pay over the phone prior to your visit.
–If you are ill or self-isolating you should not visit the practice. Call us so we can find the best solution for your pet.
–We may offer video consultation. We will discuss options when you call us for an appointment.
We thank you for your cooperation during those tough times, we will get through this together.
We realise this is a worrying time for all our clients, and we ask that you help us to reduce the risk to our visitors and the practice so that we can continue to care for your pets.
- If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to the Coronavirus, we respectfully ask you not to visit the practice at the moment. If your pet requires urgent assistance please call us, so we can discuss the best option to take care of them.
- Please make sure you use the hand sanitisers available when you visit the practice. Frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other.
- As you are all aware we can get pretty busy at times. In order to reduce any overcrowding please only allow your pet to bring one owner along to their appointment!
- Should you wish to minimise your time around other people, you can wait in your car, call us from the car park to let us know you are here, we will call you in the practice once the vet is ready to see you.
- We would like to avoid cash payments wherever possible so please bring you bank card for payment.
- It is possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether a visit is necessary please call us to discuss.