URGENT NOTICE TO CLIENTS: 30th June 2021
Due to a staff member testing positive for COVID, several of our staff will be in self isolation for 10 days.
This means we may need to redirect some urgent appointments to one of our other branch practices as well as seeing some cases in Middlewich.
If your pet requires urgent/emergency treatment please call Middlewich Vets on 01606 833731 and a member of our staff will direct you to a nearby practice.
If you have ordered medication to be picked up please so so by 4pm today so that staff can deep clean the practice.
If your pet is already booked in for an appointment in the next 10 days it may need to be rearranged for another time or to be seen by a branch practice so please contact us urgently on 01606 843731.
Please be patient with our team members that are in work as they will be doing their best to rearrange appointments and redirect urgent cases.
We are sorry for any inconvenience caused and hope to be back to normal service as soon as possible.
For non-emergency enquiries including ordering medications and repeat prescriptions please email email@example.com
... just like you, we love pets – in fact, we have been caring for pets in the local area for almost 50 years. Our practice in Middlewich is at the heart of the community, where we hope a routine trip is all you’ll ever need. From routine vaccinations, microchipping and neutering to check-ups and nurse clinics we’ve got it covered.
Led by our head vet Dan Walters, our caring and dedicated team are on hand to make your visit go smoothly. And for added peace of mind, our practice carries the Royal College of Veterinary Surgeons (RCVS) Small Animal Practice accreditation. Our branch also holds an Award for Outstanding Client Service from the RCVS, making us the trusted choice for your pet.
We hope you never need us in an emergency but should your pet become ill or injured, we provide our own out of hours care, 365 days a year. As part of the Willows Vet Group, we provide emergency care from start to finish – we won’t send you away to a 3rd party vets. Should your pet ever need further specialist treatment we also access to our own dedicated centre, Oakwood Veterinary Referrals. No added stress, no added worry.
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VERY IMPORTANT CLIENT INFORMATION
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Please respect our team
Covid has had a huge impact on our sector which means that we have fewer appointment times and fewer vets to look after an increased demand for our services.
Whilst the majority of clients understand the measures we are taking to ensure we can remain open, a small minority are verbally abusing our team members.
This will not be tolerated, and, if we feel your behaviour is unacceptable, we reserve the right to end the telephone conversation or ask you to leave the premises.
Emergency care must take priority but we will, as always, do our best to help
Thank you for your understanding